Purchase Options Cancellation Policy

Last updated: 14 September 2026

This policy explains how subscriptions and any other recurring purchase options offered by Lazy Oak Coffee Co. can be changed or cancelled.

Subscriptions

When you purchase a Subscribe & Save subscription, you agree to receive recurring deliveries at the frequency selected during checkout.

Current subscription frequencies may include:

• Every week.

• Every two weeks.

• Every four weeks.

Subscription products currently receive a 10% discount unless otherwise stated. The discount applies to the eligible product price and does not include delivery charges unless expressly shown.

Your selected payment method will be stored securely by Shopify or its payment provider and charged automatically for each scheduled order until the subscription is cancelled.

There is no minimum subscription term or cancellation fee.

Managing your subscription

You may manage your subscription through the link provided in your subscription emails or customer account.

Depending on the options available for your subscription, you may be able to:

• Skip an upcoming delivery.

• Change the delivery frequency.

• Change the quantity.

• Update your delivery address.

• Update your payment method.

• Cancel the subscription.

If you cannot make the required change online, contact info@lazyoakcoffee.com.au and we will assist.

Some changes may require the existing subscription to be cancelled and a new subscription created.

Cancelling a subscription

You may cancel your subscription at any time.

Cancellation must be completed before the next scheduled payment is processed to prevent the upcoming order from being charged.

Cancellation takes effect for future renewals only. It does not automatically cancel or refund an order that has already been charged, prepared or dispatched.

If an order has recently been charged and you wish to cancel it, contact us immediately. We will try to accommodate the request if preparation has not begun, but cancellation cannot be guaranteed once an order is being roasted, ground, packed or prepared for delivery.

You will continue to receive any orders already paid for unless we confirm otherwise.

Subscription changes

Changes to a subscription should be completed before the next scheduled billing date.

Changes made after an order has been processed will normally apply from the following delivery.

Please ensure your product selection, grind, quantity, delivery address and payment information remain accurate. We are not responsible for delays or additional delivery costs caused by information that was not updated before the order was processed, except where responsibility cannot legally be excluded.

Pricing and delivery charges

Subscription prices are based on the current price of the selected product, less the applicable subscription discount.

If the regular product price or recurring delivery charge changes, the amount charged for future subscription orders may also change. We will provide reasonable notice of a material price change before charging the updated amount, giving you an opportunity to cancel.

Delivery charges apply to each subscription order according to the delivery method selected, unless free delivery is expressly included.

Failed payments

If a scheduled payment cannot be processed, Shopify or the payment provider may attempt to charge the payment method again.

We may contact you to update your payment details. An unpaid subscription order will not be prepared or dispatched, and the subscription may be paused or cancelled if payment cannot be collected.

Product availability

If a subscribed product becomes unavailable, we may contact you to:

• Delay or skip the affected delivery.

• Pause the subscription.

• Arrange an alternative product with your agreement.

• Cancel and refund the affected order.

We will not substitute a materially different product without your agreement.

Returns and refunds

Cancelling a subscription does not automatically create a right to return or refund an order that has already been processed.

Coffee, cold brew and other food or drink products cannot generally be returned for change of mind. Faulty, damaged or incorrectly supplied products remain covered by Australian Consumer Law.

Returns and refunds are handled under our Returns and Refunds Policy:

https://lazyoakcoffee.com.au/policies/refund-policy

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under Australian Consumer Law.

Pre-orders and try before you buy

Lazy Oak Coffee Co. does not currently offer pre-order or try-before-you-buy purchase options.

If these options are introduced, the applicable price, payment timing, fulfilment arrangements and cancellation terms will be disclosed before purchase and this policy will be updated accordingly.

Contact us

For subscription changes or cancellations, contact:

Lazy Oak Coffee Co.
Email: info@lazyoakcoffee.com.au