Shipping Policy

Last updated: 14 September 2026

Lazy Oak Coffee Co. delivers locally across eligible areas of Darwin and Palmerston and ships orders throughout Australia.

Order processing

Orders are generally prepared and dispatched within 1–3 business days.

As a small-batch roastery, some coffee may be roasted specifically for your order. During busy periods, product launches, public holidays or unexpected stock shortages, processing may take slightly longer.

Business days exclude weekends and Northern Territory public holidays.

You will receive an email when your order has been dispatched or is ready for local delivery. Please check your spam or junk folder if you do not receive it.

Australia-wide shipping

Our current retail shipping options are:

• Standard shipping: $10

• Express shipping: $15

Available delivery methods and the final delivery charge will be displayed at checkout before payment.

After dispatch, estimated carrier timeframes are:

• Standard shipping: approximately 4–10 business days.

• Express shipping: approximately 2–5 business days.

Orders to Western Australia, regional communities and remote locations may take longer. These timeframes are estimates and do not include our processing time.

Express shipping reduces the carrier’s transit time but does not guarantee same-day dispatch.

Local delivery

Local delivery is available to eligible addresses within selected Darwin and Palmerston areas.

Eligibility and any applicable delivery charge are determined by the delivery postcode entered at checkout. If local delivery does not appear as an option, the address may be outside our current delivery area.

Local orders are generally delivered within 1–3 business days after preparation. We may contact you by email, telephone or text message if delivery instructions or access information are required.

Please ensure that:

• The delivery address is complete and accurate.

• Gates, apartment buildings and other delivery areas are accessible.

• Any dogs or other animals are safely secured.

• A safe and reasonably sheltered place is available if nobody is home.

If we cannot safely access the property or leave the order, we may contact you to arrange another delivery. An additional delivery charge may apply where a second trip is required.

Local collection

Local collection is available only when displayed as an option at checkout or arranged directly with us.

Please wait until we confirm that your order is ready before attempting collection. Collection times and instructions will be provided separately.

Tracking

Where tracking is available, the tracking details will be emailed after dispatch.

Tracking information may take up to 24 hours to update after a parcel has been lodged with the carrier.

If your parcel has not arrived within the estimated timeframe, please check the tracking information and contact us at info@lazyoakcoffee.com.au. We will assist with the carrier investigation where required.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been sent.

If an order is returned because an incorrect or incomplete address was supplied, or because it was not collected from the carrier, we may require payment of the additional postage cost before resending it.

If you choose not to have the order resent, any refund will be handled under our Returns and Refunds Policy. Original and return delivery costs may be deducted where the delivery failure was caused by an incorrect address or failure to collect. This does not affect your rights under Australian Consumer Law.

Authority to leave

Where you request or authorise an order to be left unattended, delivery is considered complete when the order is left at the supplied address in accordance with your instructions.

Please nominate a location that is safe, sheltered from weather and not visible from the street. We may choose not to leave an order if the location appears unsafe or unsuitable.

We remain responsible for delivery errors and other remedies required under Australian Consumer Law.

Delayed, missing or damaged orders

Delivery timeframes are estimates. Delays may occur because of severe weather, carrier disruption, peak periods, public holidays, remote-area access or other circumstances outside our reasonable control.

If an order is significantly delayed, missing, damaged in transit or delivered to the wrong address, contact us at info@lazyoakcoffee.com.au with:

• Your name and order number.

• A description of the issue.

• Photographs of any damage and the external packaging, where possible.

Please retain damaged products and packaging while we assess the issue. We will work with you and the carrier to provide an appropriate remedy.

Do not consume a product if its packaging has been opened, punctured, leaking or otherwise compromised during delivery.

Wholesale orders

Wholesale delivery charges and arrangements may differ from the retail shipping options above.

Unless free delivery is expressly confirmed, wholesale delivery costs and timeframes will be stated in the relevant quote, invoice or wholesale agreement.

International shipping

We currently ship through the online store to Australian addresses only.

If international shipping becomes available, the applicable charges, estimated timeframes and any customs or import obligations will be displayed or agreed before purchase.

Returns and refunds

Returns, delivery-related refunds and remedies for damaged, faulty or incorrectly supplied products are handled under our Returns and Refunds Policy:

https://lazyoakcoffee.com.au/policies/refund-policy

Nothing in this Shipping Policy excludes, restricts or modifies your rights under Australian Consumer Law.

Contact us

For shipping and delivery enquiries, contact:

Lazy Oak Coffee Co.
15 Sanford Street
Leanyer NT 0812
Australia

Email: info@lazyoakcoffee.com.au