Refund policy

At Lazy Oak Coffee Co. we want you to enjoy every order. If something isn’t right, please contact info@lazyoakcoffee.com.au so we can help.

Change-of-mind returns

Coffee, cold brew and other food or drink products: We do not accept returns or offer refunds or exchanges for change of mind, including ordering the wrong grind, size or product. This applies even if the product is unopened and does not affect your rights if a product is faulty, damaged or incorrectly supplied.

If you notice a mistake in your order, contact us as soon as possible. We’ll do our best to update it before it is prepared or dispatched.

Non-food merchandise and accessories: You may request a change-of-mind return within 7 days of delivery. Items must be unused, in their original packaging, with any original tags attached. Please provide your order number or another proof of purchase.

For an accepted change-of-mind return, you pay the return postage. Original delivery charges are not refundable, and we do not charge a restocking fee. Please post the item within 14 days of receiving our return instructions.

Faulty, damaged or incorrect products

If your order arrives damaged, contains the wrong item, or has a quality issue, please email us as soon as reasonably possible with:

• Your order number or another proof of purchase.

• A description of the problem.

• Photos of the product and packaging, where possible.

Please retain the product and packaging if safe to do so while we assess the issue. Do not consume a product you suspect is unsafe.

The 7-day change-of-mind window does not apply to faulty-product claims. Products do not need to be unopened or in their original packaging for these claims.

Your Australian Consumer Law rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

For a major product failure, you can choose a refund or replacement. Where required by Australian Consumer Law, you are also entitled to compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee. For minor failures, we will provide the remedy required by law within a reasonable time.

These rights also apply to sale items.

Arranging a return

Please contact info@lazyoakcoffee.com.au before sending anything back so we can provide suitable instructions. We may be able to resolve a food or drink issue without requiring a physical return.

Where a return is needed, the postal address is:

Lazy Oak Coffee Co.
15 Sanford Street
Leanyer NT 0812
Australia

Please arrange any in-person return with us first.

For a confirmed faulty, damaged or incorrectly supplied product, we will provide a prepaid return label, arrange collection, or reimburse reasonable return postage. Keep your postage receipt. We do not charge return or restocking fees for these claims.

Contacting us first helps us manage your return and does not limit your consumer rights.

Refunds

We will assess your request promptly and email you the outcome. Where inspection is needed, we will assess the item once it is received.

Approved refunds will be processed to your original payment method within 10 business days of approval. If we do not require a return, you will not need to send the product back before your refund is processed.

For a change-of-mind return, the refund covers the returned item’s purchase price. For a faulty, damaged or incorrectly supplied item, we will also refund applicable delivery costs where required by Australian Consumer Law.

Your bank or payment provider may take additional time to display the refund. If it has not appeared within 15 business days of approval, please contact us.

Exchanges

We do not offer change-of-mind exchanges for food or drink products. For eligible non-food items, contact us to arrange a return and refund, then place a separate order for the replacement item.

This does not affect replacement rights for faulty or incorrectly supplied products.

Contact

For all return and refund enquiries, email info@lazyoakcoffee.com.au.